Faqs

Top Frequently Asked Question

Pustaka Rawang Online functional website is to enable cuatomers and fans of Pustaka Rawang Sdn Bhd to get their goods through ONLINE easily and convenience without visit to any Pustaka Rawang Sdn Bhd outlets.
All the customers of Pustaka Rawang Sdn Bhd can get our latest promotion and exclusive discount for registered member.
Pustaka Rawang Sdn Bhd website will act as a seller and customers can purchase their favorites book by log in to their account and then to make a payment. All the purchase will be processed by Pustaka Rawang Sdn Bhd in a timely manner and then the purchase item will be delivering to customer via courier service.
We strive to match the Online Store prices with the retail store prices but due to differences in suppliers and foreign exchange movements, some products may have different prices. To confirm the retail store price of an available products, please contact our retail stores.
Customers can track their order through the Tracking ID which has been sent to their email address after the order shipping out. Please make sure that the email address on your order is correct.
Please inform Pustaka Rawang Sdn Bhd if you do not receive the purchased items within 2 weeks after payment is made. We will review your information immediately whether it was caused by the negligence or delay Pustaka Rawang Sdn Bhd by courier service.

If you have received the item in damage condition, please email the Tracking ID, photo of the parcel and order receipt to pustakarawangonline@hotmail.com .
After checkout at Pustaka Rawang Sdn Bhd, customers will receive notification email from Pustaka Rawang Sdn Bhd as: Your order reference is PR00000xx.
We accept a Payment via Online Banking, Credit card payment, TNG E-wallet, Boost and Maybank QR Pay.

The shipping cost is fixed by the courier company.

It is usually taking 1-3 days after payment subjects to stock availability. Payment makes after business hour shall be process in the next working day.
Customers are responsible to make sure all the details provided are in correct order. We will not responsible for the re-delivery cost.
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